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Troubleshooting & FAQs

Help and advice with common issues and questions

  • Can I delete a campaign?
  • Can I delete ads?
  • Can I stop deliveries?
  • Do I need to use the Broadcasters Technical Specification?
  • Do UK Sponsorship destinations require 6 frames of mute?
  • Does Peach Connect accept links such as wetransfer?
  • GDPR - List of Sub-processors
  • Generating a HAR file for troubleshooting
  • How can I add a destination from another country (UK to Ireland or Pan-Regional destinations) ?
  • How can I check for the exact duration (timecode) of a file before uploading it to Peach Connect?
  • How can I convert a Frame count number into an Timecode duration ?
  • How can I take a screenshot ?
  • How do I add a new advertiser?
  • How do I change the language of my User Interface on Peach Connect?
  • How do I create a new user or account?
  • How do I reset my password?
  • How to change the duration of an Ad
  • New Campaign - Something Went Wrong Error
  • Subtitles -What is the difference between Open Captions and Closed captions
  • What are the costs?
  • What does Filename must match clock ID error mean?
  • What is a Harding Test (PSE)?
  • What is an Invalid Notification Group Setting error?
  • What is an ISCI code ?
  • What is UTC?
  • Where can I find the technical specifications ?
  • Who do I contact for invoice enquiries?
  • Why can't I select a destination?
  • Why haven't my deliveries started?
  • Why this error message: "Couldn't generate your ad, Our Beta version currently only supports digital files." ?
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