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Troubleshooting & FAQs

Help and advice with common issues and questions

  • Can I add or cancel closed captioning after delivery?
  • Can I delete a campaign?
  • Can I delete ads?
  • Can I deliver radio ads via Peach Connect?
  • Can I stop deliveries?
  • Do I need to use the Broadcasters Technical Specification?
  • Do UK Sponsorship destinations require 6 frames of mute?
  • Does Peach Connect accept links such as wetransfer?
  • GDPR - List of Sub-processors
  • Generating a HAR file for troubleshooting
  • How can I add a destination from another country (UK to Ireland or Pan-Regional destinations) ?
  • How can I approve files on Peach Classic ?
  • How can I check for the exact duration (TimeCode) of a file before uploading it to Peach Connect?
  • How can I convert a Frame count number into an Timecode duration ?
  • How can I listen to the Audio Description track on my file ?
  • How can I restart approval on Peach Classic ?
  • How can I select the correct Advertiser when using the library?
  • How can I select the correct Region when using the library?
  • How can I take a screenshot ?
  • How do I add a new advertiser?
  • How do I change the language of my User Interface on Peach Connect?
  • How do I create a new user or account?
  • How do I reset my password?
  • How to change the duration of an Ad
  • How to make interlaced fields (upper/lower) visible separately in Premiere Pro and DaVinci Resolve
  • How to measure the height of Health Warning legal mentions for ARPP clearance
  • How to setup a Radio campaign on Peach Connect ?
  • New Campaign - Something Went Wrong Error
  • Subtitles -What is the difference between Open Captions and Closed captions
  • What are the costs?
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