Troubleshooting & FAQs
Help and advice with common issues and questions
- Can I delete a campaign?
- Can I delete ads?
- Can I stop deliveries?
- Do I need to use the Broadcasters Technical Specification?
- Do UK Sponsorship destinations require 6 frames of mute?
- Does Peach Connect accept links such as wetransfer?
- GDPR - List of Sub-processors
- Generating a HAR file for troubleshooting
- How can I add a destination from another country (UK to Ireland or Pan-Regional destinations) ?
- How can I check for the exact duration (timecode) of a file before uploading it to Peach Connect?
- How can I convert a Frame count number into an Timecode duration ?
- How can I take a screenshot ?
- How do I add a new advertiser?
- How do I change the language of my User Interface on Peach Connect?
- How do I create a new user or account?
- How do I reset my password?
- How to change the duration of an Ad
- New Campaign - Something Went Wrong Error
- Subtitles -What is the difference between Open Captions and Closed captions
- What are the costs?
- What does Filename must match clock ID error mean?
- What is a Harding Test (PSE)?
- What is an Invalid Notification Group Setting error?
- What is an ISCI code ?
- What is UTC?
- Where can I find the technical specifications ?
- Who do I contact for invoice enquiries?
- Why can't I select a destination?
- Why haven't my deliveries started?
- Why this error message: "Couldn't generate your ad, Our Beta version currently only supports digital files." ?