Troubleshooting & FAQs
Help and advice with common issues and questions
- Can I add or cancel closed captioning after delivery?
- Can I delete a campaign?
- Can I delete ads?
- Can I deliver radio ads via Peach Connect?
- Can I stop deliveries?
- Do I need to use the Broadcasters Technical Specification?
- Do UK Sponsorship destinations require 6 frames of mute?
- Does Peach Connect accept links such as wetransfer?
- GDPR - List of Sub-processors
- Generating a HAR file for troubleshooting
- How can I add a destination from another country (UK to Ireland or Pan-Regional destinations) ?
- How can I approve files on Peach Classic ?
- How can I check for the exact duration (TimeCode) of a file before uploading it to Peach Connect?
- How can I convert a Frame count number into an Timecode duration ?
- How can I listen to the Audio Description track on my file ?
- How can I restart approval on Peach Classic ?
- How can I select the correct Advertiser when using the library?
- How can I select the correct Region when using the library?
- How can I take a screenshot ?
- How do I add a new advertiser?
- How do I change the language of my User Interface on Peach Connect?
- How do I create a new user or account?
- How do I reset my password?
- How to change the duration of an Ad
- How to make interlaced fields (upper/lower) visible separately in Premiere Pro and DaVinci Resolve
- How to measure the height of Health Warning legal mentions for ARPP clearance
- How to setup a Radio campaign on Peach Connect ?
- New Campaign - Something Went Wrong Error
- Subtitles -What is the difference between Open Captions and Closed captions
- What are the costs?