Update: 24th March 2022 16:30
We are advising clients to do a quick visual check on their files before uploading to the Peach platform if the files have been created using Adobe Premiere on MacOS.
A small number of video files when exported from Adobe Premiere (22.0.0, 22.1.1, 22.2.0) on MacOS* have resulted in video glitches.
This issue can be clearly seen by the human eye when viewing interlaced encoded video back on a broadcast monitor with deinterlacing switched off. For example, using VLC this can be done by going to Video > Deinterlace > Off (or to be permanently switched off in preferences/settings in Video > Deinterlace > Off).
Currently QC systems (including third-party solutions from other providers) are unable to detect this issue automatically.
The error experienced is due to the second field being replaced with random frames during the export process or video corruption that is within legal video levels. There is no consistent pattern with the field replacement or video corruption.
We also recommend using the advice in the following Adobe Support Community article: FAQ: How to clear your Media Cache in Premiere Pro.
It is good practice to delete ALL media cache after updating Premiere Pro to a new version or after updating the OS.
Avoids performance issues with trying to playback media using stale media cache.
Avoids export issues as fresh media cache is used rather than cache from a previous version.
When troubleshooting performance or exporting issues, delete ALL media cache, including your current media cache.
If you are upgrading a project from a previous version of Adobe Premiere please check with plug-ins (e.g. Lumetri Color) that you are using the latest version as there might be a compatibility issue with older versions.
Speak to the Peach Customer Success team if you have further questions.
Update: 22nd December 2021 17:30
Adobe released version 22.1.2 on 22 December 2021. We will continue to monitor for any issues.
Update: 20th December 2021 18:00
We have seen no further instances since Friday 17th December. We believe that this issue is limited to a handful of accounts with specific file creation configuration outside of Peach. We are working with those clients to isolate that configuration if possible.
We therefore advise uploaders and broadcasters to return to normal operations. We will continue to monitor as appropriate. Please escalate any file issues to Peach Support as normal.
Update: 20th December 2021 11:00
Peach Support teams have seen no further instances of the issue since our last update.
Clients exporting XDCAM files from Adobe Premiere running 22.0.0 or above on MacOS should re-import and playback on their broadcast monitor with deinterlacing switched off to spot this issue. Alternatively, Peach Uploaders can install and run VLC for MacOS here. Again, it is important to switch off deinterlacing when viewing the video.
If you detect an error, please re-export the file and test the new export as our analysis suggests that the issue is intermittent. If the issue persists, please contact our support so we can gather more data on this issue.
Update: 18th December 2021 16:50
Peach Support teams have seen no further instances of the issue reported yesterday. We are continuing to investigate the master files affected and, in particular, the software and hardware set up of the users who created the final master files to further isolate root cause.
17th December 2021 17:50
It has come to our knowledge that a small number of video files created when exported from the latest two versions of Adobe Premiere on MacOS* may result in video glitches that can only be seen by the human eye. We advise clients to do a quick visual check on their files before uploading to the Peach platform.
The Peach Media Formats team are looking into the issue and are also liaising with Adobe. We will share more information on the issue as we receive it.
*Adobe Premiere 22.0.0 and 22.1.1 (using the Writing application: Adobe Inc. Premiere Pro 22.214.171.124.1 or later / Writing library: Mac OS X 126.96.36.199.1